Return Policy

This policy is applicable exclusively to items bought directly from ozmohelmets.com. For purchases made through other retailers, please reach out to those retailers for assistance.

1. Return Eligibility

  • You have 30 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
  • We cannot accept returns on final-sale items or gift cards.

2. Exchanges

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

3. How to Initiate a Return

  • To start a return, please sign in here: Request a Return using your email address.
  • Click "Request return" for the order that you want to submit the return for.
  • If your order has more than one item, then select the items that you want to return and a reason why.
  • We will review the request and you will receive an email if it is approved or declined.

4. Return Shipping

  • If your return is accepted, the package should be sent to the address below. Please be sure to pack the helmet box inside an outer box for shipping.
    • Ozmo Returns, 34 Corporate Park Dr, Suite 600, Pembroke MA 02359
  • Items sent back to us without first requesting a return will not be accepted.
  • All return shipping charges are covered by the customer.

5. Refunds 

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.
  • Original shipping charges are non-refundable.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@ozmohelmets.com.

6. Damaged or Defective Items

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


You can always contact us for any return question at support@ozmohelmets.com.