Why Replace a Helmet?
If your child's Ozmo helmet has been involved in a crash, it's time to replace it, even if the helmet looks undamaged.
Bike helmets are designed to sacrifice themselves to help manage impact forces during a crash. Even if there are no visible signs of damage, the protective materials inside the helmet may have been compromised and may not provide the same level of protection in a future impact.
To help make that decision a little easier, we offer 30% off a replacement helmet plus free shipping through our Crash Replacement Program.
How it Works
Complete the Request Form
Complete our Crash Replacement Request Form with your contact info and crash details.
Send Photos
of Damage
Our support team will confirm receipt and ask you to provide photos of the damaged helmet.
Review & Replacement
Our support team will determine eligibility and provide instructions for purchasing a discounted replacement.
Program Details
To qualify for Crash Replacement support, all of the following requirements must be met:
- Eligibility window up to 24 months after original purchase date
- Applies exclusively to helmets purchased directly from ozmohelmets.com or from our Kickstarter campaigns
- Claims are valid once per purchased helmet
- Not eligible for helmets damaged due to lack of care or abuse
- Judgement is at the sole discretion of Ozmo
- You will receive 30% off MSRP and free Economy Shipping on the replacement
- Discount cannot be combined with any other promotions
- The replacement will be the same model, color, and size as the original, or the nearest current equivalent if the original is no longer available
- Photos of the damaged helmet and a photo showing the chin straps have been cut are required for approval
Submit Your Replacement Request
Please fill out all required fields. This information helps us process your 30% discount quickly.
If you have any questions about the program or aren't sure whether your helmet should be replaced, our team is here to help. Contact us at support@ozmohelmets.com.